Customer Service:
Question: How can I contact Just Rads?
Answer: Just Rads can be contacted via phone or email which can be found on our Contact Us page.
Question: Is there any option to track my order?
Answer: Once your order is shipped, you can track your order. If you ordered any special or made-to-order radiators, you can contact one of specialists for an update on your product.
Question: How do I return my product?
Answer: Most products can be returned to us by first contacting one of of specialists for a Return Authorization. All return shipments must be prepaid by the customer. Certain made-to-order or custom products are non-returnable and non-refundable.
Question: What are your shipping policies?
Answer: During the checkout process, you will have shipping options with various rates. Customers are welcome to schedule a pickup for free from our warehouse located in Montreal, Quebec.
Question: What are the available payment options?
Answer: Payment can be paid by Visa, Mastercard, or PayPal.
Question: How do I come to know if there are any sales on Just Rad products?
Answer: Sales can be found on our website and/or through email subscriptions.
Question: Can I get any technical assistance regarding the installation of a product?
Answer: Absolutely! Our specialists would be happy to guide you in the installation of a product. As always, we highly suggest having a certified installer installing products for you.
Question: Is there any informational page available on your website?
Answer: Most specifications and installation guides are found on our Product Information Centre. If you require more information on a particular product, please feel free to contact us.
Question: How can I contact Just Rads?
Answer: You can contact us best by emailing justradsinfo@gmail.com. We will get back to you as soon as possible – please allow up to 24 hours. One of our customer service agents will be glad to help you with any questions pertaining to the products, orders, technical inquiries, and returns you may have.
Question: How can I get technical assistance with the products offered on your site?
Answer: All installation guides will be available online on our website on the relevant product page. For technical help in sizing units and or other questions concerning our products you can always write us an email at justradsinfo@gmail.com and we will get back to you within 24 hours. Additionally, you can request a quote by clicking here.
Product Information:
All product information will be available on the relevant product page such as sizes, BTU/watts outputs, colour options etc.
Question: Do you have any promotions such as coupons/discounts?
Answer: From time to time we do offer promotions, which include extra discounts subject to online coupons at checkout. For up to date information on our sales and promotions please become our friend on Facebook and ‘Like’ our page!
Returns:
Question: How do I return a product?
Answer: See “return policy”
Shipping:
Question: How are orders shipped?
Answer: See “shipping policy”
Payment:
Question: What are my payment options?
Answer: We accept the following methods of payment: Visa, Master Card, Discover, American Express
